Coaching
& Counselling Skills
In
a business world where the only sustainable
competitive advantage is in the skills and
abilities of the workforce to work at increasingly
higher levels of productivity and excellence, it
is vital that anyone responsible for people have
skills to nurture and grow their talent pool.
In
the 21st century working environment
different skills will be needed to empower and
involve work-teams to superior performance.
The world of work is rapidly changing from
a control and monitor environment to one where
supporting and helping staff to increase their
skills is seen as a core-competence. Leaders with
coaching and counselling skills will be well
placed to develop and harness the talents of
individuals and create winning teams.
Learning
Outcomes
On
completion the programme delegates will be able
to: -
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Define
coaching and able to determine appropriate
coaching interventions.
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Define
counselling and able to determine where
appropriate interventions are required.
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Understand
how to ‘influence with integrity’.
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Understand
how peoples ‘map of the world’ differ
and form their perception of reality.
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Determine
and practice the skills of the leader as
the coach and counsellor.
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Programme
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Day
1
Introduction
Creating
own learning outcomes.
Why coaching and counselling are key skills of
the leader’s role.
Understanding
Peoples ‘Maps’
Mindsets
and paradigms.
Perception and discrimination.
Building rapport.
Learning styles.
Coaching
with Confidence
Coaching
defined.
Influencing V Manipulating.
Questioning.
Giving feedback.
Practice
coaching
Delegates are able to practice their coaching skills in safety.
Strengths and
limitations highlighted.
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Day
2
Understanding
Emotions
How
emotions surface.
What is emotional intelligence?
Empathising.
Counselling
with Care
Counselling defined.
Avoiding assumptions.
Working towards an outcome.
Practice
Counselling
Delegates are able to practice their counselling
skills in safety.
Strengths and limitations highlighted.
Action
Planning
Personal
Improvement Plan development.
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