This “Learning Programme” uses techniques that increase individual’s ability to learn and a desire to implement new learning. Each session will be highly participative, with practical exercises and plenary discussions

Senior Management
Leadership Skills
Sales
Employee Learning
Trainer Skills

[ Senior Management ] [ Leadership Skills ] [ Sales ] [ Employee Learning ] [ Trainer Skills ]

Interviewing Skills and Techniques

Carrying out interviews is fast becoming an everyday occurrence for managers, supervisors and team leaders. Whether the interview is a performance, appraisal, recruitment and selection or a disciplinary interview the skills are very similar. Whatever the context of the interview how well it is carried out can be extremely beneficial and rewarding. Whether it is: -

Setting challenging goals and targets.

Highlighting appropriate development needs.

Hiring the right person.

Putting someone ‘back onto the straight and narrow’.

This practical programme sets out to give prospective and experienced interviewers the necessary inter-personal skills, tools and techniques to feel confident during the interview, as well as achieving the appropriate outcome.

Learning Outcomes

On completion the programme delegates will be able to: -

Develop appropriate techniques for the different types of interview situation.

Carry out interviews within legislative and employer requirements.

Describe and have practice in the inter-personal skills appropriate to effective interviewing.

Understand and have practice in dealing with emotional issues during interviewing.

Understand how people’s mindsets and ways of viewing the world affect perceptions.

Programme

Day 1

Introduction
Creating own learning outcomes.
Types of interview situations.

Mindsets and Perception
Identify own operating style.
Learning Styles.
Mindsets.
Dealing with perception.

Interview Skills Identified
Practical skills and tactics.
Interpersonal skills.
Non-verbal communication skills.

Day 2

Dealing with Emotion
What is emotional intelligence?
How emotion affects results.
Emotional intelligence in recruitment and personal development.

Practice in Interviewing skills
Delegates have the opportunity to practice new skills and techniques in safety.
Feedback given on the interviews.