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Excellent
Customer Care
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This
programme provides participants with a unique
learning experience which will give them the
knowledge and skills to effectively deal with
customers and create a lasting favourable image.
Excellent customer care stems from the first
initial contact to creating a lasting fruitful
relationship.
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Improving
Personal Effectiveness
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This
unique “Learning” programme has been designed to
enable people to develop new techniques in
improving their own personal effectiveness. The
Clock and the Compass builds on the first and
second levels of organising systems and
scheduling methods and deals with the important
idea of prioritising; being pro-active and
recognising value added activities.
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Role and
Function of First Line Management
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This
programme provides participants with a new and
different learning experience that will
facilitate their understanding of the Role and
Function of First Line Management in today’s
business environment.
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Improving
Personal Effectiveness
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In
this step-by-step approach we learn to expand
our personal capacity to develop the results we
desire, creating lasting benefits in our work
effectiveness and personal health.
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Strategic Development
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The
following 5 day programme is intended for senior
managers or for those responsible for developing
strategy within organisations. Participants will
examine the role of strategy in today’s business
environment and gain an understanding of
strategy development and business planning
processes.
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Time
Management
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If
you finding yourself having difficulty to fit
everything in or that you haven’t got the time
to do things you would like then “Time
Management Skills” maybe just what you are
looking for.
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